When a product is not what you expected, we offer our "45-Day No Questions Asked" Return Policy. We strive to make returning a product as easy as possible and make sure that you are completely satisfied with any purchase from House of Antique Hardware.
Making returns easy
Our objective is to make returns simple and free of hassles although even a “No Questions Asked” return policy may pose some questions.
If the fault is ours, we’ll make it right
If you received an incorrect or damaged item(s), please call Customer Service at 888-223-2545 Option #3 right away. We will send you a prepaid return shipping label, send out a replacement or give you a refund.
The 45-Day return - Products may be returned in the original condition within 45 days of the shipping date of your order. Merchandise sent back to our warehouse complete and undamaged will be processed for credit using the same method as the original payment. Original shipping costs and return shipping costs are not refunded.
After 45 Days - Return merchandise received after 45 days may have a 20% re-stocking fee applied. We accept returns for partial credit if they are received up to 90 days from the ship date of the order. We understand that life happens; therefore we want to work with you. Please don’t hesitate to call us at 888-223-2545 Option #3 if your return falls outside of our normal return policy.
Exclusions - Special Orders may require either a higher re-stocking fee or in some cases be non-returnable. These will have been disclosed at the time of quote or sale.
How to return merchandiseTo get your refund processed as quickly as possible:
- Carefully repack the return merchandise, including all parts in the original packing if possible.
- Either include a completed printout of our Return form, a copy of your packing slip or write the product item and sales order numbers on a sheet of paper with your name and address. Product and order information can be found using:
- Order confirmation email
- Shipping confirmation email
- Packing list enclosed with your order
- Mail return merchandise to our warehouse:
House of Antique Hardware
2811 NE Riverside Way
Portland, Oregon 97211
- Return shipping costs are the buyer’s responsibility.
- Returns should be sent using an insured shipping method with tracking to ensure your package arrives safely at our warehouse.
- Incomplete or damaged merchandise may not be eligible for a full refund.
Questions – We’re here for you
We can answer your questions before you go through the effort to return a product. Feel free to call us so that we can provide you with exemplary service.
Phone: (888) 223-2545 Option #3
Mon – Fri 9:00 AM – 8:30 PM Eastern Time
If you would like to exchange the product for something else, contact us via phone or email.Download our Printable Return Form
Please see our Warranty Policy for details if you believe your return request may be a warranty related issue covered under our 5-year limited warranty.