Customer Service

Have an unanswered question? Browse through our Customer Service pages for general information about our products and services. Prefer a more personal touch? We also have qualified hardware specialists who happily answer hardware questions. We're delighted to be part of the restoration community and are honored to participate in each renovation project.

Toll Free: (888) 223-2545Local: (503) 231-4089
Hours: 10:00 am – 7:30 pm Eastern Time


About Us
Read about our company goals and history, meet our sales team, and learn about our exclusive Antique-By-Hand® (ABH) finish.

Shopping Help
The basics - how to navigate, use the cart, make a purchase, and other information.

Contact Us
Send us a question about anything, including returns, customer service, and questions about the web site.


Free shipping for orders over $125, small orders ship for $12.99 (offer excludes Alaska & Hawaii). See our Shipping Policy for more savings...

We value your privacy, and will never divulge your information to anyone. Read our full privacy policy here.

We stand behind what we sell. Most of the items we sell come with a 5 year warranty. If an item is defective within 5 years, we will replace it at no cost. The full warranty policy can be found here.

Ordering online is easy, returning a product should be too; therefore we offer a "45-Day No Questions Asked" return policy. Details of the full return policy can be found here.

Your data and shopping transactions are SSL encrypted secure, and your personal information is safe.

Product Review Policy
See the guidelines for how customer comments are managed by a trusted third-party to ensure unbiased opinions from people like you.