Customer Service FAQs
Find all the answers to your questions about our policies and standards.
If you can't find your question, please feel free to call us at (888) 223-2545.
Is free shipping available?
‣ Yes, we offer free ground shipping anywhere in the contiguous US on all orders of $100 or more.
Why should I buy from House of Antique Hardware?
‣ Our quality products, qualified customer service, and competitive prices are hard to match.
Does House of Antique Hardware collect sales tax on purchases?
‣ Yes, the company does collect sales tax in specific states.
How do I know if I'm being charged sales tax for my shipping destination
‣ Sales tax amounts are displayed during the checkout process for those shipping destinations which House of Antique Hardware has a collection responsibility.
Why was I billed twice for my order? Why was my debit card charged for items that have not been shipped? What is a debit card “authorization”?
‣ HoAH does not bill your account until your order ships, at which time your bank “pays” us for the items you purchased.
Can I talk to a qualified hardware specialist?
‣ Yes. We have a full staff of qualified hardware specialists available during regular business hours.
Can I track my order online?
‣ Yes. To track your order, log in and click on My Account.
Do you accept returns?
‣ Yes. We offer a 45-Day No Questions Asked Return Policy.
Do you offer a warranty?
‣ Yes. All of our products have at least a 5 year warranty.
How long have you been in business?
‣ House of Antique Hardware was founded in 1999 ...
Do you have a print catalog?
‣ Although we do not produce a print catalog, our online catalog lists more than 11,000 unique items available for purchase.
What are your hours of operation?
‣ We are open 9:00 am to 8:30 pm, Eastern Time, Monday thru Friday.
Do you ship to Canada?
‣ Yes. We ship to every country where UPS delivery service is available.
Can you send UPS overnight?
‣ Yes. If you need to have your package shipped UPS Overnight, please contact us by phone during regular business hours.
Can you ship using my UPS or FED EX Account?
‣ Yes. However, a $5 handling fee may apply.
Can you match the finish / style on existing items?
‣ Usually. If an item is from a specific era or is of a specific style, our qualified staff may be able to find a suitable match.
Do you have a minimum order?
‣ No, we do not have a minimum order size.
Do you send samples?
‣ Yes. Please be aware we charge the same price for sample orders as all other orders.
Do you take checks or money orders?
‣ Yes, we take both checks and money orders. Please call us if you wish to pay by check or money order.