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Find all the answers to your questions about our policies and standards. If you can't find your question, please feel free to call us.
Is free shipping available?
 
Yes, we offer free ground shipping anywhere in the contiguous US on all orders of $100 or more.
Why should I buy from House of Antique Hardware?
 
Our quality products, qualified customer service, and competitive prices are hard to match.
Does House of Antique Hardware collect sales and use tax on purchases?
 
No. House of Antique Hardware does not collect Sales and Use Tax on purchases. The following states have mandated...Learn More
Why was I billed twice for my order? Why was my debit card charged for items that have not been shipped? What is a debit card “authorization”?
 
HoAH does not bill your account until your order ships, at which time your bank “pays” us for the items you purchased.
Can I talk to a qualified hardware specialist?
 
Yes. We have a full staff of qualified hardware specialists available during regular business hours.
Can I track my order online?
 
Yes. In order to track your order, log in and click on My Account ...
Is my information private?
 
Yes. We will never sell or share your information. Period.
Do you accept returns?
 
Yes. We offer a 20-Day No Questions Asked Return Policy.
Do you offer a warranty?
 
Yes. All of our products have at least a 5 year warranty.
Do you repair or refinish old items?
 
House of Antique Hardware can provide a wide variety of repair and refinishing services to our customers ...
Do you do custom work?
 
The limits to what we can create are only limited by your imagination.
How long have you been in business?
 
House of Antique Hardware was started in 1999 ...
Do you have a print catalog?
 
Although we do not produce a print catalog, our online catalog lists more than 11,000 unique items available for purchase.
What are your hours of operation?
 
We are open 9:00 am to 8:30 pm, Eastern Time, Monday thru Friday.
Do you ship to CANADA?
 
Yes. We ship to every country where UPS delivery service is available.
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