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Customer Service

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Have an unanswered question? Browse through our Customer Service pages for general information about our products and services. Prefer a more personal touch? We also have qualified hardware specialists who happily answer hardware questions. We're delighted to be part of the restoration community and are honored to participate in each renovation project.

Toll Free: (888) 223-2545 • Local: (503) 231-4089
Hours: 6:00 am – 5:30 pm, M-F Pacific


General

 

Policies

About Us
Read about our company goals and history, meet our sales team, and learn about our exclusive Antique-By-Hand® (ABH) finish.

Shopping Help
The basics - how to navigate, use the cart, make a purchase, and other information.

Customer Service F.A.Q.
Find answers to common questions on our policies and other customer service related issues.

Contact Us
Send us a question about anything, including returns, customer service, and questions about the web site.

Trade Information
Are you a builder, contractor, designer or architect? We have a special program for our trade professional customers.

Site Map
See a visual overview of our entire site, and find what you are looking for fast.

View Cart
View and change the items in your cart, or begin the checkout process.

 

 

Shipping
Free shipping for orders over $100, small orders ship for $6.99 (offer excludes Alaska & Hawaii). See our Shipping Policy for more savings...

Privacy
We value your privacy, and will never divulge your information to anyone. Read our full privacy policy here.

Warranty
We have a generous 20 day 'no questions asked' return policy, and most items have a 5 year warranty.

Returns
We offer a "20-Day No Questions Asked" return policy. See our full policy here.

Security
Your data and shopping transactions are SSL encrypted secure, and your personal information is safe.

Product Review Policy
See the guidelines for how customer comments are managed by a trusted third-party to ensure unbiased opinions from people like you.