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Find all the answers to your questions about our policies and standards. If you can't find your question, please feel free to call us.
 
Is free shipping available?
 
Yes, we offer free UPS ground shipping on any order with a cart total over $100 (offer excludes Alaska
& Hawaii).
 
Why should I buy from House of Antique Hardware?
 
Our quality products, qualified customer service, and competitive prices are hard to match.
 
Why was I billed twice for my order? Why was my debit card charged for items that have not been shipped? What is a debit card “authorization”?
 
HoAH does not bill your account until your order ships, at which time your bank “pays” us for the items you purchased.
 
Can I talk to a qualified hardware specialist?
 
Yes. We have a full staff of qualified hardware specialists available during regular business hours.
 
Can I track my order online?
 
Yes. In order to track your order, log in and click on My Account ...
 
Is my information private?
 
Yes. We will never sell or share your information. Period.
 
Do you accept returns?
 
Yes. We offer a 20-Day No Questions Asked Return Policy.
 
Do you offer a warranty?
 
Yes. All of our products have at least a 5 year warranty.
 
Do you repair or refinish old items?
 
House of Antique Hardware can provide a wide variety of repair and refinishing services to our customers ...
 
Do you do custom work?
 
The limits to what we can create are only limited by your imagination.