Shipping Policy

Free Shipping

Free Ground Shipping is automatically applied to all orders over $100 for delivery within the United States. This applies to all items listed on our web site.

Flat-rate and UPS 3-Day Select

We offer a flat rate of $6.99 for ground service to any destination in the US for orders under $100.

UPS 3-Day Select starts at $9.99 to any destination in the US served by UPS. Additional expedited delivery services are available - see Domestic Shipping Options and International Shipping Options on this page.

Domestic Shipping Options

For shipping within the United States , we offer the following options:

Ground Service – 1 to 5 days transit time
UPS 3-Day Select – 3 business days transit time
UPS 2 nd Day Air – 2 business days transit time
UPS Next Day Air Saver – 1 business day in transit, delivery before 3:00 pm
UPS Next Day Air – 1 business day in transit, delivery before 10:30 am

Transit time does not include weekends, holidays or order processing time

International Shipping Options

For Shipments to Canada and most other international locations, we offer the following shipping services, at discounted UPS Worldwide rates :

UPS Worldwide Expedited – 2 to 5 business days transit time (PM delivery)
UPS Worldwide Saver – 1 to 3 business days transit time (PM delivery)

Not all service options are available for all international locations

Transit times for the above international service options are typical, pending delays in customs. These rates include the cost of clearing customs, but other local duties or taxes may apply. Payment of these costs is the responsibility of the recipient and not House of Antique Hardware. All international customers will receive an email outlining our international shipping policy and requesting confirmation to complete the order.

Shipping Destinations

We require a complete street address for delivery. If you enter a P.O. Box as a delivery destination, your order can not be processed and may be delayed. If you only have a P.O. Box address please contact Customer Service.

Changes to the destination address you provided must be made prior to the order shipping. Redirecting shipments en route will entail a $15 surcharge.

Time to Ship - "Usually Ships In"

Time to Ship and "Usually Ships In" refer to order processing time. Ground orders typically are ready to ship within 1 to 2 business days from the time your order is placed. UPS air orders (Next Day, 2nd Day, & 3 Day Select) may ship the same day or within 1 business day, depending on the day and time the order is received. Orders placed late in the day or on weekends will begin processing the next business day. To determine individual item processing times please refer to the item detail page (see "Usually Ships In"). Please note that all transit times are in addition to the order processing times.

Some of our products have longer processing times. This includes most items beginning with the letters "RS". To ensure quality control, domestic and international air orders for "RS" items may take up to 3-5 business days to process before shipping. If you need an order expedited, call us at (888) 223-2545. We'll do our best to accommodate your request (additional charges may apply).

In the rare event that an item is out of stock we will notify you by email. You will have the option of keeping the item on backorder, canceling the item, or selecting another item. Typically, we will hold the entire order until your back-ordered items arrive. We will not bill your credit card until the day your order ships.

Tracking Your Shipment

When your order ships we will notify you by email. For this reason it is important that HouseofAntiqueHardware.com is on the list of addresses allowed by your email application.

The email will include the carrier’s tracking number for your order. Pasting the tracking number into Google will take you to a secure web page where you can see the estimated date of delivery.

For orders requiring more than one package, or for orders including items being shipped direct from a manufacturer (drop shipped), you may receive multiple tracking numbers. If you have questions or concerns about your order, please call customer service.

Questions?

If you have specific shipping concerns please call us at (888) 223-2545 or email customerservice@houseofantiquehardware.com .