Free Shipping
We offer free UPS Ground shipping on all orders over $100 within the continental United States .
Offer applies to all items listed in our online catalog, as well as non-inventory items ordered over the phone with one of our hardware consultants.
Free Ground Shipping is automatically applied to orders over $100. If you would like to expedite your shipment, you may chose from our other UPS expedited services, at the published rates.
Domestic Shipping Options
For shipping within the United States , we offer the following options at the UPS published rates :
- UPS Standard Ground – 1 to 5 days transit time
- UPS 3 Day Select – 3 business days transit time
- UPS 2 nd Day Air – 2 business days transit time
- UPS Next Day Air Saver – 1 business day in transit, delivery before 3:00 pm
- UPS Next Day Air – 1 business day in transit, delivery before 10:30 am
Transit time does not include weekends, holidays or order processing time
International Shipping Options
For Shipments to Canada and most other international locations, we offer the following shipping services, at discounted UPS international rates :
- UPS Worldwide Expedited – 2 to 5 business days transit time
- UPS Worldwide Express – 1 to 3 business days transit time
- UPS Worldwide Saver – 1 to 3 business days transit time
Not all service options are available for all international locations
Transit times for the above international service options are typical, pending no delay in customs. These rates include the cost of clearing customs, but other local duties or taxes may be applicable. Payment of these costs is the responsibility of the recipient and not House of Antique Hardware. All international customers will receive an email outlining our international shipping policy and requesting confirmation to complete the order.
Shipping Destinations
UPS requires a complete street address for delivery. If you enter a P.O. Box as a delivery destination, your order can not be processed and may be delayed. If you only have a P.O. Box address, you may request shipping via the US Postal Service by contacting Customer Service. A $5 handling fee applies to all postal shipments.
Changes to the destination address you provided must be made prior to the order shipping. Redirecting UPS shipments en route will entail a $15 surcharge.
Time to Ship - "Usually Ships In"
UPS Ground orders typically ship within 1 to 2 business days from the time your order is placed. UPS air orders (Next Day, 2 nd Day, & 3 Day Select) may ship the same day or within 1 business day, depending on the time and date the order is received. Orders placed late in the day or on weekends will begin processing the next business day. To determine individual item processing times please refer to the item detail page (see "Usually Ships In"). Please note that all transit times are in addition to the order processing times!
Some of our products have longer processing times. This includes all items beginning with the letters "RS". To ensure quality control, domestic and international air orders for “RS” items may take up to 3 business days to process before shipping. “RS” items shipping via UPS Ground may require up to 5 days for processing. If you need an order expedited, call us at (888) 223-2545. We'll do our best to accommodate your request (additional charges may apply).
In the rare event that an item is out of stock we will notify you by email within one business day. You will have the option of keeping the item on backorder, canceling the item, or selecting another item. Typically, we will hold the entire order until your back-ordered items arrive. We will not bill your credit card until the day your order ships.
Tracking Your Shipment
When your order ships we will email you the UPS tracking number, so you can determine the exact date your package will arrive. For orders requiring more than one package, or for orders including items being shipped direct from a manufacturer (drop shipped), you may receive multiple tracking numbers. Package tracking may not be provided for some drop ship items – if you have questions or concerns about your order, please call customer service.
No Additional Shipping Charges!
We do not charge any processing or handling fees.
Questions?
If you have specific shipping concerns please call us at (888) 223-2545 or email customerservice@houseofantiquehardware.com .
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